Your technician, John, represents your company very, make that VERY well!! He addressed my concerns and, when I still had a problem, unrelated to the original issue, he came to my house, at NO CHARGE and resolved my problem. I am happy to report that all of the issues with my computer have been resolved. THANKS to your fine company and your service technician John. I was also impressed that the following day, I received a call to ensure that everything was working perfectly. I’m certain that no other company would have taken that “extra step.” Quite simply put; there are very few companies that offer individualized service like IT Igniters.